Brad Cleveland 23 connecties

Brad Cleveland is consistently rated one of today’s top speakers and consultants on customer service and support topics, and has presented keynotes and seminars across 45 states and in over 60 countries.


As former President/CEO and longtime owner of the International Customer Management Institute (ICMI), Brad led the firm to international recognition and, eventually, a highly successful sale to Think Services (part of United Business Media). He now serves as Senior Advisor to the organization, and is focused on searching out leading customer management practices around the world and helping the industry and ICMI clients push the standards of performance in their call center and customer service operations.


Brad has appeared in publications ranging from The New York Times to The Wall Street Journal, as well as on major television networks, NPR’s All Things Considered, and the in-flight programs of several airlines. He is author/editor of eight books, and recipient of an Amazon.com best-selling award for his book, Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment. Brad lives in Annapolis, Maryland.