Sander Daniels 110 connecties

Global Head of CRM (client relationship..., RBS

London, +44 7909 882643


			Sander: Other fields of interest include client tiering, account planning, capital allocation etc 09-11-2009

I am responsible for the business strategy around our global CRM platform called Connect and strategic development of our global pipeline

Professioneel overzicht

Head of Client Relationship Management (CRM) at RBS, Executive Director

After 7 months as Business Lead of Client Processes and Tools during the integration of ABN AMRO and RBS, I have now been confirmed as the Global Head of Client Relationship Management within RBS (GBM). As such I will be responsible for the business strategy around our global CRM platform called Connect, automated product opportunities as provided by SPOT (invented & developed by me, SPOT won 4 awards incl Best Client Management by The Banker 2008) our global product pipeline within Connect and related business processes such as accountplanning and client onboarding/prospecting

Responsible for the global roll-out of SPOT; a self-designed cross-sell tool that uses the latest financials of 100,000+ corporate clients to identify product opportunities across 45 AAB products. SPOT has just been awarded "BEST USE OF IT IN CORPORATE AND INVESTMENT BANKING" BY THE BANKER - NOV 2007

http://www.bobsguide.com/guide/news/2007/Nov/23/ABN_AMRO_and_GFT_win_European_Banking_Technology_Award.html

Previous jobs:
Corporate Director, Strategic Decision Support Global Markets at ABN AMRO Bank
Corporate Director, Structured Derivatives London at ABN AMRO Bank
Corporate Director, Corporate Finance Risk Advisory London at ABN AMRO Bank
Assistant Director, Credit Portfolio Management at ABN AMRO Bank Amsterdam
Assistant Director, Global Clients Relationship Manager at ABN AMRO Bank Amsterdam
Associate, Financial Markets Distribution at ABN AMRO Bank Amsterdam
Traineeship ING Private Banking at ING bank
Traineeship ING Private Banking at ING

Werk/opleiding

Werkervaring

RBS / Global Head Client Relationship Management (CRM), Executive Director within Global Banking & Markets

1996 - Nu

After 7 months as Business Lead of Client Processes and Tools during the integration of ABN AMRO and RBS, I have now been confirmed as the Global Head of Client Relationship Management within RBS (GBM). As such I will be responsible for the business strategy around our global CRM platform called Connect, automated product opportunities as provided by SPOT (invented & developed by me, SPOT won 4 awards incl Best Client Management by The Banker 2008) our global product pipeline within Connect and related business processes such as accountplanning and client onboarding/prospecting

Currently "Business Lead" for the integration of RBS and ABN AMRO's Product Opportunities/Pipeline Management, CRM and other core processes that support our front office staff. Yesterday (27-3) SPOT, my day-job, won another award: Best use of IT in Wholesale - and Investment Banking by the 2008 Financial Sector Technology Awards among 300 entries from appr 100 FIs