Francisco da Silveira Pinto 907 connecties

PROFESSIONAL SUMMARY & KEY SKILLS

A versatile and skilled operations/sales/marketing professional with 33 years of hands-on experience in developing and improving management and sales for Hospitality and Travel Industry:

• Diversified professional experience in hotels and resorts operations management and incoming travel agency commercial and operations management
• Development of Strategic Marketing Plans and enphasis on budget management
• Outstanding interpersonal, communications, negotiation and people management skills
• Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns.
• Development of ISO quality control systems in several hotels
• Strong presentation and oral communication skills
• Excelent leadership and training skills
• Great analytical skills


Key Skills and Abilities:
• Fluency in 3 languages (Portuguese, English, French), basic knowledge of other 2 languages (Italian and Spanish)
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook programs
• Great flexibility & adaptability
• Strong writing & verbal skills
• Experienced traveler (extensive coverage of Europe, North & Latin America and Asia)
• Great entrepreneur spirit
• Strong work ethic


EDUCATION
Universidade Católica de Salvador UCSAL - Business Management
Centre International de Glion - Hospitality Marketing Seminar
Centre International de Glion - Food & Beverage Seminar
Institut International / Conseil Devellopment - Hospitality Management