Lou Orsi 138 connecties

Customer Service professional with over 25 years of experience. Roll up your sleeves, hands on Manager who thrives in a fast-paced environment. Results oriented leader who thinks and plans strategically and tactically. Diplomatic yet assertive style with high integrity. Subject matter expert in call center operations, process improvement, outsourcing (on and offshore), home agent and quality assurance programs. Focused on ensuring a positive customer experience. Excellent at developing cross-functional relationships at all levels of an organization. Technological experience with workforce management tools, chat, email, IVR and call routing. Project Managment experience. Track record of building, training, motivating and managing teams that achieve high levels of success and flourish within organizations.